We’re excited to share an improved and expanded list of order refund reasons in the Onosys Admin. This update is the result of direct feedback from our customers and is designed to offer more accurate reporting around order refunds.
Why This Matters
Previously, refund reasons were limited and outdated, making it difficult for operators to capture the true reason for a refund. With this update, we’ve made it easier for your team to categorize refunds more accurately —whether for internal analysis or to support operations or customer service.
You’ll now see a refreshed set of refund reasons available in the admin:
- Cancelled From POS
- Chargeback Fraud
- Customer Appeasement
- Customer Cancellation
- Duplicate Order
- Facility Issue
- Incorrect Order
- Item Out of Stock
- Late Order
- Managerial Decision
- No Show
- Other
- Poor Service Experience
- Store Closing
- Wrong Location
Each reason is purpose-built to reflect real-world scenarios your teams encounter every day—making it easier to take action, identify patterns, and ultimately improve the guest experience.